1. How credits work
Credit packs are one-time purchases, not subscriptions. Nothing renews, and you are never charged again unless you buy another pack yourself.
- One credit is used for each video transcript delivered successfully.
- Videos without captions, private videos and invalid links don't use credits.
- Purchased credits don't expire. Credits have no cash value and can't be transferred to another account.
- Prices are shown on the site in US dollars, and your local currency may be shown as an estimate.
- Payments are processed by Dodo Payments, which may also handle taxes, receipts and billing questions for your purchase.
2. When we refund
Because you only use credits for successful transcripts, we don't refund credits that have already been used. Apart from that:
- Something went wrong. If you were charged twice, or your credits didn't arrive, contact us within 14 days of the purchase and we'll fix it or refund you.
- You haven't used the pack. If you haven't used any credits from a pack, you can ask for a refund within 14 days of buying it.
This doesn't affect any rights you have under consumer law where you live.
3. Cancellation
There is no subscription to cancel. Credit packs are bought once, so there is no recurring payment, no renewal date and no cancellation step.
You can stop using the service at any time. If you'd like your account deleted, email us from your account's address and we'll delete it, as described in our Privacy Policy. Any credits left on a deleted account are lost, so please ask for a refund first if you believe one is due under section 2.
4. How to ask for a refund
Email [email protected] from the email address on your account, or use our contact page. To help us sort it out in one reply, please include:
- the email address on your account;
- roughly when you bought the pack, and which pack;
- what went wrong, if anything.
We usually reply within 24 hours. Approved refunds go back to the payment method you used, through Dodo Payments. How long the money takes to appear depends on your bank or card provider.
5. If we close or stop the service
- If we close your account for a reason other than a breach of our Terms of Service, we'll refund any unused purchased credits.
- If we ever shut the service down for good, we'll give notice and refund unused purchased credits.