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Contact & support

Stuck on a video, missing credits after a payment, or can't sign in? Tell us what happened and we'll help you fix it. Pick a topic below so your email reaches us with the right details.

Email our support team

Choose a topic, then pick the email app you use. We'll get a ready-to-send email with the subject filled in.

Write to us with

You can also simply reply to any email we've sent you.

What can we help you with?

Each topic lists what to include so we can solve it in one reply.

A video, playlist or transcript didn't work

A link was skipped, a playlist or channel couldn't be read, the text looks wrong, or a download didn't open. Videos without captions, private videos and invalid links are never charged, so check the reason shown next to the video first.

  • The YouTube link(s) that failed, or the playlist / channel link
  • The format you chose (TXT, SRT, CSV, Excel...) and whether Timestamps was on
  • A screenshot of the message you saw

Payment or credits

Credits didn't arrive after paying, you were charged twice, or you have a question about a receipt. Payments are handled by Dodo Payments; we never see your card details.

  • The email address of your account
  • The payment ID or receipt from your Dodo Payments email
  • The pack you bought and roughly when

Account, sign-in or verification code

Most sign-in problems can be fixed in a minute without waiting for us:

  • No code? Check your spam or promotions folder, then press "Resend code" (available after 60 seconds)
  • Closed the code screen? Just sign in with your email and password and we'll send a new code
  • Sign-in paused after wrong passwords? Wait for the time shown, or use "Forgot password" to unlock it now
  • No 25 free credits? The free trial is one per person, so accounts created again from the same device or network start at 0
  • Still stuck? Email us from the address you signed up with

Feedback or feature request

Missing a format, need larger batches for your team, or have an idea that would save you time? We read every message and it shapes what we build next.

  • What you're trying to do
  • How often you'd use it
  • Any example links that help explain it

Keep your account safe

We will never ask for your password, verification code or card details. Our emails only come from @freeytbulktranscripts.com.

Quick answers

Formats, credits, timestamps and more are covered in our FAQ. See pricing for credit packs.