A video, playlist or transcript didn't work
A link was skipped, a playlist or channel couldn't be read, the text looks wrong, or a download didn't open. Videos without captions, private videos and invalid links are never charged, so check the reason shown next to the video first.
- The YouTube link(s) that failed, or the playlist / channel link
- The format you chose (TXT, SRT, CSV, Excel...) and whether Timestamps was on
- A screenshot of the message you saw